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Navigating COVID: Indian Tech Sector Benchmarks and Way Forward

NASSCOM conducted a research on the Indian Tech Sector’s journey amidst the COVID crisis. The report captures the timelines of COVID response in three stages- Global Outbreak, Lockdown in India, and Unlock and The Way Forward. The report further highlights quantitative data points, industry Best Practices and NASSCOM recommendations for the sector to effectively manage COVID risks and service disruptions, as presented in this insights compendium.

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Key Findings

COVID-19 impact on the sector is categorized in three stages

  • Stage 1 – Global Outbreak – Impact on China based delivery centers and travel via China region
  • Stage 2 - India Spread and Lockdown – Closure of pan-India delivery centers
  • Stage 3 - Unlock and the way Forward – Demand uncertaininty and financial pressure
Organizational response priority evolved from Employee Safety to Financial Revival from Stage 1 to Stage III of the crisis

  • Stage 1- Activating BCP and workplace sanitization
  • Stage 2 – Upgrading IT infrastructure and securing approvals for remote working
  • Stage 3- Focus on cost optimization and financial resilience
Tech Sector Preparedness to Unlock, and The Way Forward

  • Return to Workplace strategies
  • Work Planning
  • Cost Optimization and Demand Generation strategies
Best Practices and Recommendations

  • Industry best practices and case studies to counter COVID impact
  • NASSCOM recommendations the sector to effectively manage COVID risks and service disruptions
  • Staggered return to workplace recommendations

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