Navigating COVID: Indian Tech Sector Benchmarks and Way Forward

NASSCOM conducted a research on the Indian Tech Sector’s journey amidst the COVID crisis. The report captures the timelines of COVID response in three stages- Global Outbreak, Lockdown in India, and Unlock and The Way Forward. The report further highlights quantitative data points, industry Best Practices and NASSCOM recommendations for the sector to effectively manage COVID risks and service disruptions, as presented in this insights compendium.

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Key Findings

Stage 1 – Global Outbreak – Impact on China based delivery centers and travel via China region
Stage 2 - India Spread and Lockdown – Closure of pan-India delivery centers
Stage 3 - Unlock and the way Forward – Demand uncertaininty and financial pressure

Stage 1- Activating BCP and workplace sanitization
Stage 2 – Upgrading IT infrastructure and securing approvals for remote working
Stage 3- Focus on cost optimization and financial resilience

Return to Workplace strategies
Work Planning
Cost Optimization and Demand Generation strategies

Industry best practices and case studies to counter COVID impact
NASSCOM recommendations the sector to effectively manage COVID risks and service disruptions
Staggered return to workplace recommendations

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