Indian Tech Industry – COVID-19 Resilience Practices

The Indian Tech Industry – COVID-19 Resilience Practices study presents a collation of best practices that the Indian Tech companies have employed to ride through the COVID-19 induced global crisis. NASSCOM and IDC jointly interviewed several industry partners, leaders, and heads of resilience “war rooms” to learn from the real-time strategies around BCP planning, global/local communication, services delivery and efficient work-from-home that proved critical in helping respond with agility and resilience.

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Key Findings

Learnings from Early COVID-19 Response

Indian IT industry has shown phenomenal resilience in ensuring continuity of critical services to clients while ensuring employee safety
Organizations with robust BCP/DR plans, practiced during BAU, specifically with flexible work-from-home approaches, responded seamlessly

Practices Applied from Early Signs to Lockdown

Multiple functions coordinated activities, planning, real-time monitoring, and execution through 24x7 resilience “war rooms”
Employee traceability, travel advisories, and facility hygiene management and enabling secure work-from-home formed the core response strategy

Plans for Recovery and Restart

Most companies prefer a phased back-to-office strategy, in line with local regulations, client needs, and employee safety considerations
Work-from-home strategies for a more sustainable, blended working model will be actively looked into as a way to manage safety with flexibility

Most companies prefer a phased back-to-office strategy, in line with local regulations, client needs, and employee safety considerations Work-from-home strategies for a more sustainable, blended working model will be actively looked into as a way to manag

Communicate, and, over-communicate, with the extended stakeholder network to establish transparency, trust, and real-time response prioritization
Continuously plan for the future with a multi-scenario approach to strengthen organizational agility to respond to a crisis – an opportunity only a crisis can offer

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