Global In-house Centers: Get Ready for the Future

Changing CXO priorities and technology disruptions have created a unique opportunity for GICs to play a more active role in helping their enterprises thrive in the digital world. Primary input for this study came from interviews and surveys from more than 30 CXOs of Fortune 1000 Companies and 80 Indian GIC heads and senior leaders, supplemented by Bain’s intellectual property.

The report examines the changing role of Indian GICs — specifically, to define the key priorities that will enable them to become GICs of the future.

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Key Findings

Enterprise CXOs highlight six key areas for Indian GICs to invest in - analytics, traditional IT, digital-age IT, domain expertise, leadership quality and cost savings.

More senior leaders of the enterprise, particularly those two levels below CEO, would operate out of Indian GICs in the next three to five years.

In the new operating model, global CXOs are pushing to reduce legacy IT spending to fund digital efforts.

60% of Enterprise CXOs expect more work to shift from the global headquarters to the Indian GIC over the next 3-5 years.

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