GICs in India are a key segment in India’s IT-BPM sector with a share of one-fifth of IT-BPM exports (FY2016). India continues to be the leading location to set up GICs - ~21 per cent of GICs set up globally in 2015 are in India. GICs account for over one-fourth of India’s export employees.
This report traces the growth of the GIC industry in India – from delivering cost arbitrage to business value and further, maturing into CoEs for parent organisation.
Increasingly, European, Japanese firms setting up GICs in India
Majority of GICs focused on R&D and product development.
Business model shifting to transaction based.
Next level of growth - mobility, analytics, cloud, digital payments, AI
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