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GICs in India: Emerging Centres of Excellence

This report is the second part of a two-part report. While the first part gives an overview of the GIC landscape in India and the critical role they are playing in enabling digital transformation of their parent firms, this report gives an in-depth analysis of GICs in the IT services, BPM, SPD/ER&D segments: location/vertical-wise spread, increasingly mature role being played, offering vertical-specific services, end-to-end ownership of products/projects – thus, delivering significant value to the parent firm. The report also analyses the maturity levels, business models, enabling innovation, challenges and the future roadmap.

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Key Findings

Significant Contribution

IT GIC exports crossed USD 4 billion in FY2015; BPM GIC exports seeing double-digit growth – market at nearly USD 5 billion; ER&D and software product development together stood at USD 10 billion.

Key Segment

Application development and maintenance remains the prime focus area for IT GICs.

High value services

Knowledge-based services particularly analytics, F&A and technical support services are the leading functions being carried out in India BPM centres.

Focus Areas

Software & Internet firms contribute ~60 per cent of exports from SPD GICs; Industrial and Automotive GICs have >40 per cent share of embedded and engineering services exports.

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