GICs in India: Getting Ready For The Digital Wave

GICs in India over the last decade-and-a-half have scripted a story of success – moving from a ‘proof-of-concept’ to centres of strategic importance. This segment has been growing at a CAGR of 11 per cent since FY2010. Mirroring the growing maturity of the Indian IT-BPM industry, GICs today have moved past the “cost centre” stage and are now increasingly focusing on high value activities such as IP-creation, building competencies around emerging technologies, setting up COEs and taking full ownership of vendor management.

This report gives an overview of the GIC landscape in India, trends observed with a deep-dive around digitisation, growth drivers, challenges, best practices followed and the future path for this segment.