GICs in India over the last decade-and-a-half have scripted a story of success – moving from a ‘proof-of-concept’ to centres of strategic importance. This segment has been growing at a CAGR of 11 per cent since FY2010. Mirroring the growing maturity of the Indian IT-BPM industry, GICs today have moved past the “cost centre” stage and are now increasingly focusing on high value activities such as IP-creation, building competencies around emerging technologies, setting up COEs and taking full ownership of vendor management.
This report gives an overview of the GIC landscape in India, trends observed with a deep-dive around digitisation, growth drivers, challenges, best practices followed and the future path for this segment.
USD 20 billion in revenue (FY2015), a CAGR of 11% over FY2010. 14% of GICs have workforce of >1,000
>1,000 MNCs have GICs in India; ~220 new MNCs setup GICs since FY2010
25% of MNCs have GICs in multiple locations in India
40% of GICs that belong to Global 2000 firms are enabling digitisation.
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