GCC India Landscape – 2021 & Beyond!

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India is near-synonym to GCCs and is continuing to lead as a preferred GCC destination globally, owing to a unique ecosystem (academia, start-ups, service providers, industry bodies and Government) it offers, abundance of talent, Tier-I & Tier-II city infrastructure, and government support. This report, in partnership with Zinnov, aims to highlight the facts, trends, and insights on India GCC landscape, digital transformation/innovation, ecosystem development, experimentation, and way forward for GCCs. The report also examines the evolution of the ecosystem, its growth drivers, and highlights the initiatives of GCCs, Industry bodies, and the Government.

Key Findings

India GCC potential

1430+ GCCs in India in FY2021; ~140+ MNCs have set up GCC centers in India between 2019 and 2021
GCC revenues from India to reach $35.9 Bn by 2021; ER&D is leading the GCC growth story in India with a 55% market share
GCC headcount to reach 1.38 million in FY2021, out of which 42% is ER&D talent
India to have 1900+ GCCs, employing ~2 million people generating revenues of $58-61 Bn by 2025

GCCs’ impact across the Indian ecosystem

India offers a clear value-proposition from niche skilled talent, innovation, Tier-I/ll cities infra, and unique ecosystem viewpoint
~90% GCC headcount is based out of Tier-I cities, Tier-ll cities witnessed steady growth
54% GCCs have multifunction portfolios and focus on setting up Technical CoEs; GCCs urge to move to the subsequent level (from outposts & satellite centers to portfolio & transformation hubs) is observed
COVID-19 showcased the efficiency of GCC BCP operations and resiliency

Digital Innovation/Digitization

500+ GCCs are investing in hyper-intelligent automation projects in India
GCCs are focusing on building niche skills (Data Analytics, AI/ML, Blockchain, Cloud) and tech CoEs to catalyze their innovation agenda
GCCs are favoring India’s digital talent availability, strong ER&D service provider community, mature start-ups, and peer-GCC ecosystem
GCCs have established 15+ incubators, 40+ accelerators, & multiple partner programs to drive collaboration with Indian startups

Key recommendations

Strategizing operating models to make them more resilient vis-à-vis embedding hybrid work model into it; strong regulations will govern global BCP
Robust collaboration with Government, Universities, high-tech start-ups, and service providers with a view on digitization
For India to attract more GCCs, it has to work on amplifying success stories to build brand India as an innovation hub, focus on skilling its talent base in digital tech areas, and also develop overall infrastructure to prepare for the future of work

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