Building New Work Models

This joint nasscom-MDI research project is a compilation of best practices from HR and Business leaders that they had found effective during Covid and continue to hold importance in the current hybrid scenario.

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Key Findings

Three key questions that it tries to answer

Build and maintain networks and relationships
Build and maintain culture and engagement
Integrate new joiners

Key Findings that emerged during the study

Effective virtual management practices - Emerged to maintain work and organizations partially solved problems of keeping people and organizations together
However, their Potential remains underappreciated - As organizations push for a return to office
While they remain relevant for hybrid workplace - A combination of in-office and virtual management practices that complement each other needs to be considere

Virtual management practices

Bring Scale to Connection and Culture
Connect People Across Business Units and Geography
Be Inclusive of
- Team Members Not Working From Office
- Minorities (minorities prefer flexibility)
- Gen Z and Younger Millennials

In Office Management Practices

Support Deep Connection and Relationships
Role Modeling of Complex Behaviors
Engagement Activities More Fun
Serendipitous Connection
Serendipitous Innovation
Sensitive Conversations

Leadership Connects

Address the issues that people are anxious about first
Transparency, particularly in the face of uncertainty
Express empathy for today’s challenges

Empathy Calls

Build connection by removing several levels removed
Genuineness and empathy are central
Downplay hierarchical difference

Key Takeaways

Virtual and In-Person Management Re-in force each other
Need to deepen the understanding of how the two co-exist
Required leadership capability to be built or enhanced
Deepen expertise in collaboration and knowledge transfer

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