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Building New Work Models

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This joint nasscom-MDI research project is a compilation of best practices from HR and Business leaders that they had found effective during Covid and continue to hold importance in the current hybrid scenario.

Key Findings

Three key questions that it tries to answer
  • Build and maintain networks and relationships
  • Build and maintain culture and engagement
  • Integrate new joiners
Key Findings that emerged during the study
  • Effective virtual management practices - Emerged to maintain work and organizations partially solved problems of keeping people and organizations together
  • However, their Potential remains underappreciated - As organizations push for a return to office
  • While they remain relevant for hybrid workplace - A combination of in-office and virtual management practices that complement each other needs to be considere
Virtual management practices
  • Bring Scale to Connection and Culture
  • Connect People Across Business Units and Geography
  • Be Inclusive of
    • Team Members Not Working From Office
    • Minorities (minorities prefer flexibility)
    • Gen Z and Younger Millennials
In Office Management Practices
  • Support Deep Connection and Relationships
  • Role Modeling of Complex Behaviors
  • Engagement Activities More Fun
  • Serendipitous Connection
  • Serendipitous Innovation
  • Sensitive Conversations
Leadership Connects
  • Address the issues that people are anxious about first
  • Transparency, particularly in the face of uncertainty
  • Express empathy for today’s challenges
Empathy Calls
  • Build connection by removing several levels removed
  • Genuineness and empathy are central
  • Downplay hierarchical difference
Key Takeaways
  • Virtual and In-Person Management Re-in force each other
  • Need to deepen the understanding of how the two co-exist
  • Required leadership capability to be built or enhanced
  • Deepen expertise in collaboration and knowledge transfer

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