The opportunity to reshape BPM engagements to deliver much greater strategic value and outcome alignment have never been stronger. The biggest issue impacting buyers, service providers and advisors in the industry today is the challenge of reorienting, not only skillsets of delivery staff and leadership, but changing their mindsets and broadening their capabilities.
The report produced by HFS Research and NASSCOM discusses how the latest business drivers are impacting the market for BPM services. It examines the business and sourcing priorities for today's business leaders, their advisors and services providers, focusing on how the change in emphasis towards a more digital world is impacting the way BPM and related services are procured and consumed.
Business Leaders focus on fundamentals – profit and remaining competitive –faith in digital remains… for now
Cost levers still important as managers feel they have some control –driving profitability through growth and customer acquisition becoming important, but not at the cost of profit.
Automation built into contracts. 38% of buyers want providers to invest in RPA partners, or proprietary RPA (34%).
Automation, analytics and design thinking the way forward.
India’s IT-BPM industry is projected to grow 8.5 per cent in FY2016 – from USD 132 billion in FY2015 to USD 143 billion (excl. eCommerce), an addition of USD 11 billion. The aggregate…
