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Indian BFSI: Unlocking the Transformation Potential of AI

BFSI sector in India has undergone massive expansion over the past decade and continues to play a crucial role in driving the Indian economy. Growing digital adoption, maturing customer expectations and improving financial awareness among rural population, conjugated with favorable regulatory frameworks, are providing strong transformation impetus to the Indian BFSI sector. With COVID-19 further challenging the sector’s transformation and market penetration journey, it is now more important than ever before for BFSI enterprises to undertake their respective AI-led business transformation journeys. The objective of this report is to uncover the rapid and transformational growth opportunities for BFSI enterprises by leveraging the potential of AI.

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Key Findings

Transformation of BFSI in India with AI adoption

  • India BFSI growth story and impact of COVID-19
  • Transformation opportunity with AI – COVID and beyond
  • Journey of an intelligent BFSI enterprise
  • AI ecosystem in BFSI
AI journey for BFSI enterprises

  • BFSI enterprises’ challenges across value chain segments
  • Starting the AI journey
  • Prioritizing AI opportunities
Provider and enterprise consumer side dynamics in BFSI AI ecosystem

  • Provider view of AI ecosystem
    • Provider perspective: Product technology companies
    • Provider perspective: Technology service providers
    • Provider perspective: AI start-ups
    • BFSI enterprises and provider collaborations
  • BFSI enterprise: Perception of AI in BFSI
Traversing the AI maturity curve

  • Enterprise AI Adoption Maturity Model
  • Self-diagnostics tool to assess maturity
  • Strategic bold plays for enterprises

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