menu
close

Future of Technology Services, Navigating the New Normal

DOWNLOAD PDF

The global pandemic has had tremendous impact on the global and Indian technology services industry. There are several immediate shifts as well as global mega trends that offer new opportunities and challenges which need to be thought of now. New delivery models, workforce of the future, the digital consumer, emerging ecosystems are themes which will affect the industry in a big way.

Companies need to develop a two-part response to the evolving landscape: near term plan of action and long-term strategic rethinking.

This report forms the microscopic view addressing the 12-18 months’ time frame called ‘Navigating the new normal’. It will be followed by the next report which forms would form the telescopic view addressing a 3-5 year time frame called ‘Winning in the next decade’.

Download Executive Summary

Key Findings

~65% of market cap gains driven by Tech Natives and Digital Reinventors

  • Share of Tech Natives and Digital Reinventors in the overall outsourcing market will rise significantly in the next 3-5 years
Demand recovery varies significantly by micro-vertical

  • Hi-Tech, Telecom, Lifesciences and Medical Devices, Healthcare, Grocery/Retail, Consumer Essentials, Media, P&C and life insurance – show favorable outlook
  • While Aero & defense, Heavy engineering, Automotive, Non-grocery retail, Airline and Hospitality – facing challenging outlook
Enterprises have transformed: 5 big themes emerge

  • CIOs taking center stage: Evolving role during pandemic; Active reprioritization and variabilization of spend; Speed: The new key buying factor; Preference for strategic and stable partners; Innovative commercial constructs for Digital propositions
Key shifts in sales development process post Covid-19

  • Significant acceleration in proactive selling; Existing accounts drive growth; focus on innovative commercial models and personalized and innovative virtual marketing approaches; Re-skilling salesforce becomes necessary to drive virtual sales

Get The Report

Download the report and get detailed insights on the sector.

Regular Price : ₹10,000 Buy Now
Member Price : ₹0 Member Login

Nasscom Members- Login to download the report

Related Reports

Quarterly Industry Review- August 2020

Quarterly Industry Review- August 2020

Analysis of Indian IT-BPM industry performance during the quarter ending June 2020. This analysis is based on the quarterly results declared by the top listed India-centric IT-BPM…