Future of Technology Services 2030 - Leading with AI

The technology services sector is witnessing its most disruptive shift with the rapid advent of AI, a fast-evolving technology landscape coupled with global macro-economic uncertainty and geopolitics. This is an inflection point for the sector – many new opportunities and many shifts that the industry will need to navigate.

The report ‘Future of Technology Services 2030- Leading with AI’, in partnership with McKinsey & Co takes a 5-year lens on the trends shaping the industry and highlights the opportunities, risks, and strategic imperatives that will set the trajectory for the next era of global technology services. The research captures the disruptions from AI-driven efficiency gains, strategies for provider resilience including redesigning business models, scaling new capabilities, and embedding AI-first delivery at the core of operations, and new growth pathways.

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Key Findings

Technology intensity accelerated as enterprises raised tech spend and made digital central to growth strategies, though many struggled to see consistent returns.
AI adoption surged in experimentation, with generative and agentic pilots multiplying, but most enterprises faced hurdles scaling due to fragmented data, governance gaps, and talent shortages.
Talent needs became a structural challenge: while millions of new digital roles were created, persistent shortages in AI, cybersecurity, and engineering limited execution.
Provider dynamics shifted, with large mega-deals becoming growth drivers even as small outcome focused deals proliferated in analytics and automation. GCCs expanded rapidly.

Muted revenue growth over 2025-2027 despite stable enterprise “tech intensity”.
Industry faces TAM compression in traditional offerings; significant dispersion in growth outlook by offering.
GCCs will likely continue to gain momentum

Value creation sectors include semiconductors, cyber, and batteries to biopharma, modular construction, and future mobility, many at different stages of maturity.
Technology service provider outlook varies sharply by provider, depending on mix of offerings, client base, and ability to capitalize on new demand.
India has the potential of maintaining its position as the leading provider of services in the world – predominantly leading as Skills Capital & Innovation Capital of the World

Reimagine its business models -which includes evolving service portfolios, GTM approaches, and delivery models.
Embedding talent strategies that blend human and agent roles.
Reshaping financial models with more outcome-based constructs.
Accelerating speed through bold M&A and partnerships

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