Evolution of Retail / CPG GCCs in India

NASSCOM has partnered with ANSR to conduct a study on the “Evolution of Retail/CPG GCCs in India”. This report shares insights on various aspects of the Retail/CPG GCC’s evolution in India, and a promising outlook in the future. The insights published are primarily based on the responses received from the ‘State of the Retail/CPG GCCs in India’ survey rolled out to executives across global Retail/CPG organizations who have Global Capability Centers (GCCs) in India. The findings present the current status of Retail/CPG GCCs and their growth, their core value proposition, operating models, sustained expansion and transformation beyond delivering cost efficiencies, and strategic plans to emerge as the digital transformation and talent hub for the global enterprise in the future.