Business Process Management Best Practices Playbook - Part 1

The BPM Best Practices Playbook has been compiled together with a vision to share learnings from across the industry in four areas (identified through interactions with many small and mid-sized players) that have significant potential to drive impact on the business operations of the BPM organizations. The ‘actionable’ recommendations will help the BPM players enhance efficiency and effectiveness of these functions as well as build strong, sustainable client relationships.

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Key Findings

Focuses on making hiring, onboarding and upskilling functions more streamlined, effective, and future oriented
Covers information on common job roles, role-specific requirements, and relevant assessments for them

Provides useful suggestions to create a seamless, secure, flexible, and scalable IT set-up that is cost effective, fulfils compliance obligations, and fits client demands

Detailed insights to develop and execute successful automation projects for clients

Covers best practices around contract management, including pricing models, SLAs, dispute resolution, payment-related clauses, arbitration, and many other related topics. that not only work for the present but also have room to govern the growing collaboration between the service provider and the client.

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