Business Process Management (BPM) 4.0: Heralding the Start of a New Era

NASSCOM partnered with Everest Group to gauge the new business opportunities and key levers that will drive growth for the BPM industry in the ‘New Normal’. The report highlights the evolution of the BPM industry to BPM 4.0 – which will be more dynamic, reliable and significantly more agile in driving and shaping the next gen needs of clients. This change will be driven by the acceleration of the current levers as well as some new ones that have emerged during the COVID crisis. The report explores these new levers and tries to decipher how they will shape the future of the industry

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Key Findings

The BPM industry was amid its third evolution – BPM 3.0 – when COVID-19 arrived- however it demonstrated strong resilience in the face of unprecedented global disruption, with largely satisfied customers
Mega forces that have come into play in a post-COVID-19 world, coupled with new thinking to create transformative value, paves the way for the next generation of BPM – BPM 4.0Interactive Session on Union Budget 2021-22 – Impact for the tech Industry

Design thinking, applied across all front-, mid- and back-office enterprise functions, with focus on superior and seamless experience for all involved stakeholders, both external and internal
Data and digital-driven, moving beyond piecemeal application of technology to digital adoption at scale through an integrated Digital Capability Platform (DCP), enabling seamless flow of data and better analytics & artificial intelligence
Domain-centricity with increased depth as well as an amalgamation of process-based, industry-oriented, and technology-based domain expertise

Business Process (BP)-DevOps, teams will be made up of people from different areas such as development, IT operations, and business process operations for better collaboration, speed, and agility
Differentiated and distributed workforce, highly-skilled talent in a hybrid location model, and flexible employment arrangement

Resilience and agility with lower risk
Exponential efficiencies across the board
Active contribution to business Outcomes
Superior stakeholder experience

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