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AI, Beyond the Myth & the Hype

Artificial intelligence or AI has in the recent times emerged from the confines of scientific labs and found various uses that impact everyday life. It has found applications across industries – financial services, automotive, healthcare, retail. This technology is also transforming the IT-BPM industry - AI-led automation is likely to deliver USD 100-120 billion in net productivity-led gains for IT-BPM service providers by 2025.

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Key Findings

Productivity Gains

USD 100-120 billion in net productivity gains for IT-BPM industry.

Revenue Opportunity

USD 400 billion of net new revenue opportunity over the next 7-10 years.

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