- GLOBAL TRADE DEV
Market
Global Trade Development
GTD - Empowering the Indian Tech Industry
Who is GTD
Nasscom's Global Trade Division is the engine behind innovation and strategic outreach, facilitating a favorable business environment for international growth of Indian IT-BPM companies. We strengthen relationships with overseas clients and stakeholders through market development, proactive policy interventions, and alliances. Our branding initiatives are focused on amplifying the global presence of the Indian tech sector to foster profound international collaborations. This multifaceted approach strengthens the industry’s global footprint, ensuring sustained growth and success.
how does gtd work
Advocating for policies that support a thriving global tech ecosystem.
Providing invaluable insights and access to unlock the vast potential of emerging markets for businesses aiming to expand their global presence.
Builiding successful alliances with international tech associations to foster effective collaboration and mutual growth, benefiting the tech sector.
Advancing principles of free trade to facilitate unhindered global trade dynamics with a focus on key issues like labour mobility, fair taxation and social justice.
Exploring new geographies to discover untapped markets and further expanding our global reach.
KEY INITIATIVES
Nasscom US CEO Forum
The Nasscom US CEO Forum is a strategic leadership platform to advance the technology and innovation partnership between India and the United States, one of the world’s most forward-looking bilateral relationships.
SMALL & MEDIUM ENTERPRISES (SMES)
Empowering India’s Tech SMEs to Grow, Scale, and Lead
WHO ARE WE
The Nasscom SME Council is at the forefront of enabling India’s Small and Medium Technology Enterprises to become resilient, future-ready, and globally recognized. Through strategic mentorship, international exposure, skilling, and innovation-driven programs, we help SMEs navigate growth challenges and seize new opportunities in the digital age.
WHAT WE’RE SOLVING FOR
Despite contributing significantly to India's digital economy, many tech SMEs face challenges in accessing global markets, adopting emerging technologies, skilling talent, and scaling sustainably. NASSCOM’s focused interventions ensure these businesses are not left behind but rather positioned to lead.
Nasscom SME Council Priorities
Flagship Platforms for Recognition & Visibility
- SME Inspire Awards: Celebrating excellence across 25 categories—innovation, growth, and delivery leadership.
- Nasscom SME Confluence: Annual knowledge-sharing and networking summit for 1,000+ SME stakeholders.
- SME Annual Report: Insights, trends, and transformation stories of India’s tech SMEs.
Strategic Growth & Mentorship
- DISHA Mentorship: 1:1 guidance from industry experts to help SME founders reach growth milestones.
- 2nd Orbit (IIT Bombay): A residential strategic mentoring retreat for high-growth SMEs.
- DISHA Circle: Peer-focused mentoring for early-stage SMEs from emerging hubs.
Market Expansion & Exposure
- Global Delegations: Participation in international expos like GITEX (Dubai), Vivatech (France), London Tech Week.
- Domestic Market Connect: National and sector-specific expos to boost visibility and B2B access.
- Go-To-Market Sessions: Practical workshops and insights to explore and capture new business opportunities.
Skilling & Academia-Industry Engagement
- C3 – SME–Academia Connect: In-person collaborations with Tier 2/3 city colleges to co-create a job-ready tech workforce.
- FutureSkills Platform Integration: Students upskill in AI, Cybersecurity, and other in-demand fields via curated online content.
AI & Technology Enablement
- AI Champions Program: A 6-month cohort helping SMEs understand, experiment, and adopt AI in practical ways.
- CyberShield: A multi-city initiative to equip SMEs with cybersecurity capabilities, tools, and response frameworks.
Social Impact & CSR
- SMEs for Social Good: A growing movement of tech SMEs co-funding skilling and social development projects. The 2025 cohort impacted 180+ underprivileged students through CSR-led skilling programs.
SME Council Members
Maulik Bhansali
Chair – SME Council , CEO, Netweb Software Pvt Ltd.
Sriram Subramanya
Past Chair – SME Council, Founder, MD & CEO, Integra Software
Amit Shah
Axium Global Pvt Ltd, Director & Co-Founder
Sameer Jain
CEO, Net Solutions
Dipti Agrawal
Co-founder & CEO, Tudip Technologies
Dharshan Shanthamurthy
Founder & CEO , SISA Info Security
Dr. Ashwini Kumar Rath
Founder & CEO , Batoi Systems Pvt Ltd
Ganna Vadlamaani
President & CEO, Amzur Technologies Pvt Ltd
Manivannan J.K.
CEO , Desicrew Solutions Pvt Ltd
Namrata Gupta
Co-Founder & COO , Synoverge Technologies Pvt. Ltd.
Parijat Agarwal
Co Founder & COO, Metacube Software
Partap Aggarwal
Founder & CEO, IDS Infotech Limited
Pavan Verma
Founder & CEO , Redian Software Global
Prassadh Shanmugam
Director & CEO , KGISL Technologies Pvt. Ltd.
Priyankar Baid
Founder & CEO, P B Tech Impact Solutions Pvt Ltd
Sandeep Sengupta
MD & Founder , ISOAH Data Securities Pvt Ltd
Sumana Iyenger
Co-Founder & CEO , Goavega Software Pvt. Ltd.
Sunil Rawat
MD & Founder , Softude Infotech Pvt Ltd
Rajesh Raju
CEO, Achala IT Solutions Pvt.Ltd
Vijay Kumar
CEO & Co-Founder, In App Information Technologies (India) Pvt Ltd
Related Voices
Germany’s Mittelstand and India’s Tech Expertise: Unlocking New Frontiers for Innovation
As global markets evolve, the synergy between Germany’s highly specialized Mittelstand enterprises and India’s rapidly expanding digital technology sector presents a unique opportunity for driving innovation and economic growth.
#shemeansbusiness: Spotlightighting Nasscom Member Leaders
Listen to the inspiring journey of Deepika Saxena, President and CEO of NetEdge Computing Solutions Pvt. Ltd., and a Nasscom member. With a bold vision to transform the hiring process, Deepika harnessed the power of AI and automation to bridge the gap bet
#shemeansbusiness: Spotlighting Nasscom Member Leaders
Vidushi Kapoor, CEO of Process Nine Technologies Pvt. Ltd. and Nasscom SME Council, shares her journey of driving innovation in language technology. With 15 years of expertise, she has made a mark in the Indian language industry, localization, and tech innovation.
Global Capability Centers
Global Capability Centers
India's 4th generation Global Capability Centers (GCCs) are transitioning; they're stepping into co-leadership roles, igniting innovation in product development and technology. They are significantly benefiting their parent organizations in their capacity as technological hubs of excellence. GCCs seamlessly blend traditional corporate functions with state-of-the-art analytics and AI, amplifying their importance in the global business arena. As they become increasingly essential to corporate strategies, GCCs are rapidly expanding across sectors like finance, healthcare, retail, and tech, serving as accelerators for innovation and leadership. Due to the integration of technology and leadership within GCCs, they on track to become indispensable strategic partners in a globally interconnected business landscape.
GCC Council Member
Mamatha Madireddy
GCC Council Chair, MD & Head of HSBC Global Service Centres (GSCs), HSBC, India
Amit Kalra
Managing Director & Head GBS, Swiss Re Global Business Solutions India Private Limited
Anahita Tiwari
Managing Director, Head - India Global Centers, Morgan Stanley
Ankur Mittal
Chief Technology Officer & Managing Director, Lowe's India
Balu Chaturvedula
SVP & Country Head, Walmart Global Tech
Jaideep Agarwal
India Global Business Services Leader , Warner Bros. Discovery
Jay Doshi
MD, Corporate Units, Digital & India , BT Group
Naveen Gullapalli
Managing Director , Amgen Technology Private Limited
Praveen Kumar
CEO , Barclays Global Services, India
Rajat Raheja
Division President , Amdocs India
Rajashekhar Jamalamadaka
Managing Director and Board Director, Roche Digital Center of Excellence, India
Ramkumar Narayanan
EVP, Head of FIS India and Philippines Technology and Services Organization , Fidelity Information Services/ FIS
Ruchika Panesar
CDIO Group COO and Country Head, India, Natwest Group
Sachin Kulkarni
President, Global Services, Fiserv
Siva Kumar Padmanabhan
MD, AstraZeneca India Pvt. Ltd. , & VP, Global IT Enterprise Capabilities & Solutions
Uday Odedra
Executive Vice President Head of India and the Philippines Region, Wells Fargo & Company
Uma Ratnam Krishnan
Managing Director , Optum India
Vijayaraman J. Subramanian
Vice President & Managing Director, Verizon India
Related Voices
Why Global Businesses Are Betting Big on India: Nasscom Leaders on GCCs, Innovation, and Growth
Sindhu Gangadharan, Chairperson of Nasscom and MD of SAP Labs India, along with Rajesh Nambiar, President of Nasscom, delve into India’s emergence as a trusted innovation partner for the world. They highlight the increasing strategic importance of Global Capability Centres (GCCs) in shaping global tech advancements and explore why international businesses are intensifying their investments and focus on India as a key hub for innovation and growth.
How has India become a hub for mid-sized GCCs?
Indian Global Capability Centres (GCCs) are rapidly evolving from cost centres to strategic value hubs.
The Role of GCCs in Transforming Feature-Based Models into Product-Centric Models
Global Capability Centers (GCCs) have evolved from traditional support roles into strategic hubs that drive business outcomes through end-to-end product ownership & digital transformation.
Top women leaders from #TimesTechies discuss building the next generation of women leaders in GCCs
Top women leaders discuss building the next generation of women leaders in GCCs, featuring a panel of experts, Veda Persad, Country Executive, Northern Trust Corporation, Lalitha Indrakanti, CEO, Jaguar Land Rover Technology and Business Services India and Sindhu Gangadharan, Vice Chairperson, Nasscom and MD, SAP Labs India
India’s Tech Future: Insights from Rajesh Nambiar, Nasscom | Govindraj Ethiraj
In this episode, Rajesh Nambiar, President of Nasscom, joins Govindraj Ethiraj to explore the transformative impact of AI on the traditional IT model.
The AI and GCC Revolution: A Defining Moment for India’s Tech Leadership
Over the past decade, India has emerged as the global epicenter for technology and innovation through its thriving Global Capability Centres (GCCs).
India’s ER&D Ecosystem
A Strategic Partner for Global Innovation
WHO ARE WE
India is emerging as a global hub for full-lifecycle product innovation. With deep strengths in digital engineering, domain expertise, and product realization (DDP), we enable scalable, end-to-end R&D for global enterprises.
The ecosystem brings together global capability centers, service providers, startups, and academia. R&D exports are projected to reach $56B in FY25, up from $33B in FY19, growing at 9.5% CAGR. India now accounts for 27% of total tech exports and nearly half the sector’s growth.
THREE STRATEGIC PRIORITIES TO SCALE INDIA’S R&D TO $100B+ BY 2030
Nasscom is spearheading a national effort to unlock the next phase of growth for India’s R&D sector. Through three focused strategic priorities, India is set to emerge as a global leader in innovation.
Strengthening India’s R&D Competitiveness and Global Market Expansion
- Position India as a preferred partner for global product innovation.
- Elevate visibility through global CXO voices and global marketing campaigns.
- Scale success models to accelerate global adoption.
- Advocate for policies that support large-scale R&D mandates.
What This Unlocks:
- Global R&D mandates anchored in India.
- Enhanced credibility and trust in India’s innovation ecosystem.
- Strengthened India’s leadership in global R&D.
Deepening India’s Technology Skills and Shaping Workforce Evolution
- Design and scale NCVET-credited, role-based deep-skilling programs.
- Build job-linked engineering graduation pipelines across colleges.
- Implement modular reskilling for freshers and mid-career engineers.
- Foster faculty–industry collaboration for real-world exposure.
What This Unlocks:
- Scalable, high-quality talent aligned with global R&D needs.
- Accelerated time-to-productivity for global innovation programs.
- Inclusive access to world-class talent across Tier 1–3 cities.
Catalyzing AI Transformation and DeepTech Innovation
- Lead frontier technologies to align with global R&D priorities.
- Showcase India-built breakthroughs and inspire industry-wide adoption.
- Strengthen enterprise, startup, and academia collaboration for faster time-to-market.
- Align ecosystem readiness with the India Innovation Index.
What This Unlocks:
- Scalable, IP-led innovation from India.
- Reduced risk and cost for enterprises exploring DeepTech.
- Recognition of India as a premier innovation partner, not just a delivery hub.
STAKEHOLDER IMPACT
R&D Service Providers & GCCs
Expanded global mandates, deeper co-innovation roles, access to world-class talent, and scalable innovation capabilities.
Global Enterprises
De-risked entry into India, access to DDP-led engineering solutions, faster innovation cycles, and a talent pool aligned to global R&D needs.
Startups & Academia
Co-creation opportunities, access to industry-connected talent, and a platform for commercialization and academic collaboration.
Engineering R&D Council Members
Kishor Patil
Co-founder, CEO & MD - KPIT, Chair Nasscom ER&D Council
Arvind Vaishnav
Head - Innovation Campus, Philips
Arun Gopinath
Head, India Technology Centre, Mobile Networks, Nokia
Chandra Reddy K
EVP & MD, Capgemini Engineering, India
Debashis Neogi
Managing Director, Renault Nissan Technology & Business Centre India
Guru Mallikarjuna
Senior Vice President, Mobility Solutions, Bosch Global Software Technologies
Lakshminarayanan Ramalingam
COO, Quest Global Engineering Services Private Limited
Lalitha Indrakanti
CEO, Jaguar Land Rover Technology & Business Services India
Manas Das
Senior Director, Business Operations, Intel India
Piyush Jain
Deputy CTO (CTO Designate), L&T Technology Services
Radhakrishnan Kodakkal
VP & Head, Global Technology & Engineering Center, Whirlpool Corporation
RV Narasimham
President, Engineering Services, Tech Mahindra
Sandhya Varanasi
VP & CTO, Energy Management, Schneider Electric
Sivakumar Selva Ganapathy
Vice President, Digital/IT, Johnson Controls India
Sreenivasa Chakravarti
Vice President – IOT & Digital Engineering, TCS
Srikumar Rao
Managing Partner and Global Head, Engineering Edge , Wipro
Sumithra Ranganathan
Senior Vice President, Global Delivery, HCLTech
Related Voices
Guarding every heartbeat with the Next-Generation Myocardial Protection System
In this episode, Thiruvazh Marban, Senior Technology Leader from HCLTech’s MedTech business, joins Aditya Nath Jha to share the story behind the Myocardial Protection System.
Grassroot innovation enabling 4G/5G services on ultra-low-cost feature phones
In this episode of India means Innovation, Amar Rao, Engineering Technical Manager at Quest Global joins Aditya Nath Jha, to discuss how their innovation at the bottom of the pyramid is helping deliver 4G/5G services on ultra-low-cost feature phones (costing less than $15) to bridge the digital divide for tens of millions.
Revolutionizing the Software Defined Vehicles: EV Charging System | Rajendra Chougule | TCS
In this episode of #IndiaMeansInnovation podcast, Rajendra Chougule, Head of Automotive CoE – IoT & Digital Engineering at TCS, breaks down the story behind a game-changing innovation: a “3-in-1 EV Charging Platform” — a compact, scalable design that integrates multiple functions into a single enclosure to support different types of electric vehicles.
Code on Wheels! Driving the Future of Cars | KPIT’s Dr. Manaswini Rath
The future of mobility is here — and it’s built on code. In this episode of India Means Innovation, Dr. Manaswini Rath, Senior Vice President Software Defined Vehicles SDV, Autonomous Driving, Chassis Engineering at KPIT Technologies
Why Global Enterprises Are Doubling Down on India for Engineering the Future
What’s Driving Global Enterprises to Bet Big on India for Engineering the Future? Know More in the Blog.
From Batteries to Biofuels: How India’s Mobility Industry is Rethinking Circularity
With an accelerated transition towards cleaner and more sustainable mobility solutions, circularity begins with design itself. In this roundtable discussion, experts from the Nasscom membership outline their views on the technology strategies companies in the automotive industry can deploy to ensure circularity in products, right from their design and conceptualisation stages.
India means Innovation: Case Study Podcast with Applied Materials
Dr. Suraj Rengarajan, Head of Semiconductor Products Group - Applied Materials India. In this inaugural episode of India means Innovation: Case Study Podcast, Aditya Nath Jha chats with Suraj Rengarajan, Head of Semiconductor at Applied Materials, Bangalore, to explore the Digital Lithography Tool. This groundbreaking technology enables rapid reconfiguration to achieve desired patterns on wafers or substrates in a cost-effective and efficient manner.
"India means Innovation" podcast episode: Innovation in the energy sector
Brandon Spencer, President, ABB Energy Industries shares insights on exciting challenges and opportunities in the energy transition with Snehil Gambhir, Partner Boston Consulting Group.
India Means Innovation
Nasscom, in collaboration with Boston Consulting Group (BCG), presents an exciting podcast series! Join industry leaders as they dive into the latest trends driving diverse industries, how the India's ER&D sector is innovating in India for the world.
India Means Innovation podcast episode: Innovation in the Automotive sector
Nasscom, in collaboration with BCG, presents the #IndiaMeansInnovation podcast series, exploring the trends driving transformation across industries. In this Episode: Snehil Gambhir, Partner and Director at BCG, along with Gilles Mabire, CTO, Automotive & Head of Software and Central Technologies, Continental AG discuss different aspects of the evolving automotive industry, and how the convergence of technology trends and consumer preferences are transforming this industry. They also discuss the emerging software-defined vehicle trend at length and how this opens new opportunities for incumbent players and tech companies in general.
India Leading the Intelligent Transformation
A Strategic Partner for Global Innovation
WHO ARE WE
India’s BPM industry has emerged as a global leader, evolving from traditional services to delivering digital-first, insight-led operations at scale. With FY24 revenues estimated at $54.6 billion, it leads in global client concentration and BPM 4.0 adoption—blending design thinking, agile delivery, and intelligent workflows.
The Nasscom BPM Council plays a pivotal role in steering this transformation. As the voice of the BPM industry in India, the Council works to position India as the global partner of choice for cutting-edge BPM services — from customer experience management to intelligent automation and business transformation.
WHAT WE’RE SOLVING FOR
The Nasscom BPM Council is shaping the future of the BPM industry by providing strategic solutions that lie at the intersection of technology, talent, and trust. It champions digital innovation, fosters strategic collaborations, and drives talent development ensuring the workforce is future-ready.
By advocating for progressive policy frameworks, the Council enables operational ease and global scalability. With a strong focus on expanding India’s BPM footprint across new geographies, it is helping the industry evolve into a high-value, digitally driven global powerhouse.
NASSCOM BPM COUNCIL PRIORITIES
Positioning & Branding India’s BPM Prowess Globally
Through strategic branding and global outreach, the Council is committed to showcasing India’s BPM industry as a hub of innovation, transformation, and talent — moving beyond cost arbitrage to value creation.
Tech-Enabled BPM for the Digital Enterprise
We are enabling the shift from traditional process management to Transformation-as-a-Service, powered by AI, analytics, intelligent automation, and cloud platforms to help enterprises unlock new growth opportunities.
Skilling and Future-Ready Talent Development
The Council partners with academic institutions, industry players, and skilling platforms to upskill and reskill talent in emerging domains such as data science, RPA, customer experience design, and industry-specific verticals like BFSI, healthcare, and retail.
Building the Next BPM Hubs in Tier 2 and 3 Cities
We are actively working to expand the BPM ecosystem into India’s tier 2 and 3 cities, enabling inclusive growth, tapping into new talent pools, and driving economic development beyond metros through infrastructure support, training programs, and ecosystem collaboration.
Driving Innovation Through Industry Collaboration
Facilitating co-innovation between enterprises, startups, and service providers, the Council helps accelerate the adoption of next-gen BPM solutions that are agile, insight-led, and outcome-driven.
BPM Council Members
Jasjit Kang
Nasscom BPM Council Chair, Managing Partner and Global Head, Business Process Services, Wipro Ltd.
Harita Gupta
Past BPM Council Chair, SVP, Head of Global Experience, Sutherland Global Services Pvt Ltd
Abhinandan Jain
Global Chief Growth Officer, Aegis Customer Support Services Private Limited
Arvind Subramanian
EVP & MD India, Iron Mountain
Birendra Sen
BPM Head, Tech Mahindra Ltd
Diwakar Singhal
COO / SVP, GENPACT India Private Limited
Jitender Mohan
EVP & Travel BU Head, WNS Global Services
Naozer Dalal
CEO, Alldigi Tech Limited
Rajiv Malhotra
Managing Director, Operations Delivery & Transformation Lead, EMEA , Accenture Solutions Pvt. Ltd.
Sanjay Kukreja
CTO/ Global Head of Technology, eClerx Services Ltd
Sanjay Ponnappa
Regional President India & EMEA, Alorica
Sapna Bhambani
SVP of Operations & India Geo Leader, TaskUs India Private Limited
Srikant Balan
SVP & Business Head, Infosys BPM Ltd.
Subramanian Sankaran
President and Global Chief Operating Officer, Xceedance Consulting India Private Limited
Vikas Bhalla
President & Head AI Services & Ops, EXL
LATEST VIDEOS FROM BPM
Related Voices
The Deskless Workforce: Why They Deserve a Front-Row Seat in Digital Transformation
Digital transformation has reshaped how we communicate, collaborate, and innovate. But for many deskless workers, this revolution has felt like a wave that passed by without ever truly touching them. A recent report surveying frontline employees globally revealed that less than 1% feel “very connected” to their company’s headquarters or leadership.
Al-Ready BPM Industry In India
Discover how AI is transforming India's BPM industry! Watch now for insights into its impact on customer experience, operational efficiency, and the future of service hubs.
How India’s BPM Industry is becoming 'Skill Ready' for an AI-Powered Tomorrow
In this exclusive webinar, hosted by The Economic Times in collaboration with Nasscom, industry experts discuss the seismic shifts currently transforming India’s Business Process Management (BPM) sector. From the emergence of AI, GenAI, and hyperautomation to evolving organisational structures and talent strategies, the session unpacks the key changes reshaping the BPM landscape. Learn about the new vertical of domain-centric job roles, reskilling imperatives, and how emerging hubs in Tier I and Tier II cities are becoming vital players in this transformation. Watch now to gain actionable insights into navigating these changes and future-proofing your BPM operations
Revolutionizing Customer Experience: Innovating Service Hubs Through Technology
Our panel of experts explore how businesses can elevate customer experiences by revolutionising service hubs with the latest technology.
Unlocking New Value Levers For BPM In India: The Role Of Data, Tech, Skill And Customers
Unlock the future of BPM in India with our expert panel! Explore how data, technology, skill, and customer-centric innovation are redefining industry landscapes.
Generative AI: Revolutionizing BPM, Sales & Marketing
Generative Artificial Intelligence (GenAI) is set to revolutionize the Business Process Management (BPM) industry by enhancing efficiency, agility, and competitiveness. It automates repetitive tasks like data entry and document processing, personalizes customer interactions using vast datasets, and addresses critical risk management by proactively identifying and mitigating vulnerabilities. Additionally, GenAI facilitates continuous process improvement by analyzing and optimizing workflows in real time, ensuring businesses stay responsive to market changes. This transformative potential positions GenAI as a game-changer for the BPM industry.
Gen AI can be a Game-Changer for the BPM Industry
Generative AI has the potential to revolutionize technology and business, unlocking new possibilities like never before. However, it also comes with its share of challenges and risks. Its true impact will ultimately depend on how thoughtfully and responsibly we choose to harness it.
Gen AI and the Business Process Management Industry - A Perspective
Generative AI and AI (collectively referred to as AI in this article) has the potential for transforming industries by automating creative and analytical tasks that so far could only be done by humans. The potential in the Business Process Management (BPM) industry is vast and largely untapped, and can revolutionize how companies operate, deliver significant efficiencies, and augment customer experience (Cx).
Leadership Insights: Generative AI & it’s Impact on Customer Service (CX)
Generative AI (GenAI) has become a focal point in the business landscape. From healthcare to retail to finance, industries are leveraging AI to streamline processes and enhance customer experiences.
India’s Strategic Role in the AI Revolution
According to Indian government estimates, investment in India’s robust AI capabilities are growing at a compound annual growth rate of 30.8%, and the total Indian AI market is expected to be worth $7.8 billion by 2025. Further, A top tier audit firm estimates that generative AI (GenAI) could boost India’s total GDP by $359-$438 billion by 2030.
Artificial Intelligence in Healthcare: How and Where to Start
For faster time-to-value, progressive health systems are focusing on applying AI tools to the administrative side of healthcare, specifically to revenue cycle management (RCM) processes. This is not only because healthcare organizations are under pressure to improve financial performance, but also due to a historic shortage of qualified RCM professionals (coders, billers, and authorization specialists).
