Related Voices
Time for National Mission on Cyber Security
Over the past decade, India's digital landscape has undergone a dramatic transformation, propelled factors such as aggressive technology adoption, a strong world leading tech industry, burgeoning digital-first enterprises.
A Secure and Efficient Future: How Businesses Can Combat Fraud and Enhance Cybersecurity
As businesses digitise at an unprecedented scale—embracing AI, cloud infrastructure, and digital payments—their exposure to cyber threats and financial fraud is rising just as fast.
India’s Digital Future: Beyond Innovation to Systemic Transformation
Is this the most opportune time to be in tech or the most uncertain? This question continues to dominate industry discussions as the sector experiences profound shifts.
The AI and GCC Revolution: A Defining Moment for India’s Tech Leadership
Over the past decade, India has emerged as the global epicenter for technology and innovation through its thriving Global Capability Centres (GCCs).
Generative AI heralds a new era for Business Process Operations
Generative AI (GenAI) is at a pivotal crossroads, capable of shaping our reality while raising concerns about its unchecked influence. Despite fears of a dystopian future, leveraging GenAI responsibly can address critical challenges like the global skilled workforce shortage, which has led to a 40% productivity decline since 2002. GenAI enables extreme automation, deep decision-making insights, and hyper-personalized consumer experiences. However, as AI transforms industries, reskilling one-third of the workforce is crucial. By combining GenAI with non-AI skills in areas like forecasting and autonomous systems, we can drive innovation, create new services, and redefine business models for a sustainable future.
Generative AI: Revolutionizing BPM, Sales & Marketing
Generative Artificial Intelligence (GenAI) is set to revolutionize the Business Process Management (BPM) industry by enhancing efficiency, agility, and competitiveness. It automates repetitive tasks like data entry and document processing, personalizes customer interactions using vast datasets, and addresses critical risk management by proactively identifying and mitigating vulnerabilities. Additionally, GenAI facilitates continuous process improvement by analyzing and optimizing workflows in real time, ensuring businesses stay responsive to market changes. This transformative potential positions GenAI as a game-changer for the BPM industry.
Gen AI can be a Game-Changer for the BPM Industry
Generative AI has the potential to revolutionize technology and business, unlocking new possibilities like never before. However, it also comes with its share of challenges and risks. Its true impact will ultimately depend on how thoughtfully and responsibly we choose to harness it.
Artificial Intelligence in Healthcare: How and Where to Start
For faster time-to-value, progressive health systems are focusing on applying AI tools to the administrative side of healthcare, specifically to revenue cycle management (RCM) processes. This is not only because healthcare organizations are under pressure to improve financial performance, but also due to a historic shortage of qualified RCM professionals (coders, billers, and authorization specialists).
India’s Strategic Role in the AI Revolution
According to Indian government estimates, investment in India’s robust AI capabilities are growing at a compound annual growth rate of 30.8%, and the total Indian AI market is expected to be worth $7.8 billion by 2025. Further, A top tier audit firm estimates that generative AI (GenAI) could boost India’s total GDP by $359-$438 billion by 2030.
How Cloud Infrastructure Supports Growing AI Workloads?
According to recent statistics, the global AI market is projected to reach $1,345.2 billion by 2030, with a compound annual growth rate of 36.8%.
Leadership Insights: Generative AI & it’s Impact on Customer Service (CX)
Generative AI (GenAI) has become a focal point in the business landscape. From healthcare to retail to finance, industries are leveraging AI to streamline processes and enhance customer experiences.
Gen AI and the Business Process Management Industry - A Perspective
Generative AI and AI (collectively referred to as AI in this article) has the potential for transforming industries by automating creative and analytical tasks that so far could only be done by humans. The potential in the Business Process Management (BPM) industry is vast and largely untapped, and can revolutionize how companies operate, deliver significant efficiencies, and augment customer experience (Cx).
