Related Voices

Generative AI heralds a new era for Business Process Operations
Generative AI (GenAI) is at a pivotal crossroads, capable of shaping our reality while raising concerns about its unchecked influence. Despite fears of a dystopian future, leveraging GenAI responsibly can address critical challenges like the global skilled workforce shortage, which has led to a 40% productivity decline since 2002. GenAI enables extreme automation, deep decision-making insights, and hyper-personalized consumer experiences. However, as AI transforms industries, reskilling one-third of the workforce is crucial. By combining GenAI with non-AI skills in areas like forecasting and autonomous systems, we can drive innovation, create new services, and redefine business models for a sustainable future.

Gen AI can be a Game-Changer for the BPM Industry
Generative AI has the potential to revolutionize technology and business, unlocking new possibilities like never before. However, it also comes with its share of challenges and risks. Its true impact will ultimately depend on how thoughtfully and responsibly we choose to harness it.

Artificial Intelligence in Healthcare: How and Where to Start
For faster time-to-value, progressive health systems are focusing on applying AI tools to the administrative side of healthcare, specifically to revenue cycle management (RCM) processes. This is not only because healthcare organizations are under pressure to improve financial performance, but also due to a historic shortage of qualified RCM professionals (coders, billers, and authorization specialists).

Gen AI and the Business Process Management Industry - A Perspective
Generative AI and AI (collectively referred to as AI in this article) has the potential for transforming industries by automating creative and analytical tasks that so far could only be done by humans. The potential in the Business Process Management (BPM) industry is vast and largely untapped, and can revolutionize how companies operate, deliver significant efficiencies, and augment customer experience (Cx).

Leadership Insights: Generative AI & it’s Impact on Customer Service (CX)
Generative AI (GenAI) has become a focal point in the business landscape. From healthcare to retail to finance, industries are leveraging AI to streamline processes and enhance customer experiences.

How Cloud Infrastructure Supports Growing AI Workloads?
According to recent statistics, the global AI market is projected to reach $1,345.2 billion by 2030, with a compound annual growth rate of 36.8%.