India's BPM industry has evolved from backend voice services to intelligent, data-driven operations. This shift is focused on driving business outcomes through an extensive understanding of underlying processes. Now, the industry now offers transformation as a service, emphasizing design thinking, agile delivery, and automation. With a revenue of $47.4 Bn (FY23E) and housing the largest concentration of G2000 companies, India's BPM sector remains a global leader, characterized by cloud-based AI, data monetization, and automation. This evolution positions India at the forefront of delivering BPM 4.0's full potential.