Through the looking glass: Are IT and ITeS SMEs geared for the next growth wave?

The IT-BPM industry has seen disruptions in recent times with the emergence of digital technologies. Tech small and medium-sized enterprises (SMEs) are well placed to quickly adapt to these changes because of their small team size and agile mindset. While digital technologies are throwing up many business opportunities for SMEs, they continue to face many challenges. Primary challenges include access to capital, talent availability and market conditions. NASSCOM, jointly with PwC, conducted a survey of IT SMEs in India to understand their growth plans, challenges faced, maintenance of competitiveness, etc.

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Key Findings

Scaling up for growth

People vs process: While 13% felt they were completely process driven, another 27% believed that they were process driven to a large extent. However, for 25% of businesses, people dependency was high, signifying that there was a need to establish policies, structures and processes to ensure seamless business operations where technology and practices guided business operations.

Exploring new frontie

70% of technology SMEs ranked their businesses high when it came to exploring new strategies for markets, clients, geographies and products.

Protecting the IP

While the entrepreneurial spirit in the country is high and companies are quick to cash in on new technologies as they develop, a worrying trend among Indian technology SMEs is that they don’t do enough to protect their IPs. More than half felt that they weren’t positioned well on this front.

Corporate Governance

More and more companies are voluntarily adopting governance measures that underlie their operations and also impact their reputation, both internally with employees and externally with customers and other stakeholders.

Through the looking glass: Are IT and ITeS SMEs geared for the next growth wave?

Key Findings

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