Robotic Process Automation (RPA) technologies have evolved, partly due to the increasing complexities of business and IT processes and partly owing to newer technology interventions – Artificial Intelligence and Machine Learning being the primaries. Front and back-office delineation is gradually blurring, paving the way for a more tightly integrated operations leaderboard. The post-pandemic enterprise needs more than just automating parts or functions. Given the high volume of data generated and its unstructured nature, modern enterprises require application of intelligent techniques that can predict outcomes, recognize patterns, automate customer service, analyze text, images and voice, and hyper-personalize customer offerings.
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