Global Capability Centers: Leadership Capabilities For Digital 2020+

NASSCOM conducted an enquiry into the leadership capability requirements for the Global Capability Centers (GCCs) in India as they progress in their digital transformation journeys. Through primary survey and interviews, information gathered was used to draw insights on the key leadership gaps and potential development areas, as presented in this insights compendium

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Key Findings

Opportunity for GCCs And Their Leadership Plans

While pre-Covid 2019, global shifts have precipitated several transformational opportunities for India
GCCs, with their delivery prowess and cost optimization abilities, must deliver digital transformation effectively

Key Leadership Objectives

Rising to the opportunity of managing in transformational times
Contextualizing experience and learnings with new information
Demonstrating agile decision-making
Negotiating for opportunities in global business transformation

Middle-Level Leadership Gaps

Most GCCs agree to the need to enhance their middle-level leadership capabilities, specifically in the:

Ability to negotiate with and influence global leaders
Ability to manage diverse, multi-generational workforce
Ability to understand and independently undertake high-impact business judgements

Next Stage GCC Leadership Imperatives

Contextualized leadership – Particularly in VUCA times
Domain expertise in enabling digital-led business models
Managing global product and R&D export
Leading an 'uberized' workforce

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