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The value proposition of India GCCs has evolved significantly over the past decade. GCCs today are at the forefront of innovation across products and processes and are creating a competitive advantage for their global enterprises. With an increasing number of global leadership roles in the GCCs, they are providing end-to-end support on complex work areas to deliver business impact well beyond cost savings and operational improvement. GCCs have also demonstrated remarkable resiliency
and agility not only by navigating successfully through the pandemic but also by using the crisis as an opportunity to step up and expand their impact, enabling smooth transitions to remote working, and providing an extraordinary level of support to employees, their families, and the communities. These accomplishments reinforce the ingenuity
and capability of India’s talent and are leading to an even greater surge in the growth of Indian GCCs.
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India is near-synonym to GCCs and is continuing to lead as a preferred GCC destination globally, owing to a unique ecosystem (academia, start-ups, service providers, industry bodies…
The report in partnership with ZInnov is a compilation of facts, trends, and insights on India GCC landscape, digital transformation, Ecosystem Partnerships, Service delivery models…