The BPM Industry in India is a global leader with revenues of over USD 28 billion annually. The industry also focuses on building best practices to ensure customer data is safe and secure in the country. As some fraudsters who are not part of the BPM industry are using India to defraud global customers, NASSCOM set up the Consumer Interest Protection Taskforce to detail recommendations and policies for government, NASSCOM and the industry.
The recommendations produced by NASSCOM in partnership with E&Y discusses the issue of cross-border frauds misusing technology and recommended steps to prevent, detect, and investigate such cases including establishing an whistle blowing mechanism and coordinated investigation mechanism.
As the consumer is not based in the country, the process is complex and is addressed through the Multi-lateral Assistance Treaty. These processes need review.
Members companies collaborate under NASSCOM to build best practices on security, privacy and ethical practices. Relevant whistleblower process to be set up.
Independent investigation unit, expand cybercrime cells across the country, training for relevant officials and fast track courts.
