Most of small and large companies struggle with the implementation and adoption of CRM in their organization. In fact, the problem starts much before CRM comes into the picture, right the way CRM is purchased. Then come the initial planning and implementation part, where there are lots of alluring pitfalls, which companies fall prey to. Then finally, when it comes to user adoption, we somehow forget the challenge is a change in habit and not the technology.
Recordings of the past webinars are available on YouTube
https://www.youtube.com/c/ProductconclaveIn/playlists
