Rewrite the Workbook in New Normal

We are moving to a hyper-digital world, where everything is going to be touched by technology. Covid has accelerated the pace of digital transformation, maybe 100X than anything else. Current times offers both a challenge and an opportunity. With demanding businesses, ever-growing volumes firms that have matured their digital transformation path are pleased to share the products that would assisting in rewriting the workbook.

Key Takeaways:

• Remote Management
• Productivity and automation using RPA
• COVID Shield App for safety and hygiene at workplace
• Virtual Exhibition Platform

AGENDA

1- Remote Contact Centre Solution with Omnichannel Capabilities by Ameyo

Solution that Enables businesses to break out form resource constraints and at the same time empowers them to monitor their agent effectively

• Zero infra required
• Comprehensive monitoring
• Easy integration
• Enhanced customer experience

By Sachin Bhatia - CoFounder, Ameyo View Profile

2- AIwozo - Process Automation

An intelligent automation solution that trains the system to make judgements from structured, semi structured and unstructured data. Architecture is robust to handle large scale automation & nimble enough to be deployed quickly

• Increase accuracy & quality by managing extra workload
• Boost productivity by managing all the repetitive tasks that can help free up human bandwidth

By Siddhartha Singh - Founder & CEO, Quale Infotech View Profile

3- Live Commerce Digital Exhibition Platform

Online platform for conducting a Digital Exhibition fair with virtual stalls that enable the exhibitor to showcase their products in quality formats

• Interact with the walk-in visitors on a one to one call
• 3d product representations with livechat, visitor analytics and networking

By Vinit Choudhary - Founder & CEO, Orange MantraView Profile

4- Tentacle CRM

Without a systematic data & tracking platform, it became hard to keep track of data and they were losing new prospects even after telecallers receives positive responses. CRM that traces and records every customer and agent-related information to help create campaigns and monitor remote teams.

• Live monitoring with real time analytics
• Auto assign on-field appointments (Feet on street)
• Enhanced Productivity

By Jaideep Kumar – CSO, Knowlarity View Profile

5- COVID Shield App for Workplace

App that will Encourage employees to return and operate at a safe work place- demonstrating high and uncompromising safety &sanitization compliance

• Visitor management with in-depth detail capture feature
• Cleaning & sanitization management
• Inspection/audit management for external authorities

By Amit Khatter – Director, Eastern Software View Profile

6- Smart Remote Working Solutions

Given the pandemic scenario when work from home has become the new normal, C-Zentrix shares easy and effective solutions to manage the work remotely

By Arijit Chatterji – CBO, C-ZentrixView Profile