Modernizing Employee IT Support with AI

Employee expectations for support are rapidly evolving, and IT support is being measured against consumer-like experiences. Businesses are turning to new emerging technologies, like Artificial intelligence & Chatbots to help take up this challenge and modernize their employee support.

Employees expect 24/7 support and much richer experiences to get answer their day to day queries about the company - its processes, policies and tools. At the same time for IT support teams, it helps automate several existing IT processes such as Service Desk Automation, Remote Agent Support and much more!

Topics we'll cover include

• An overview of topical research conducted by HDI
• Impacts of technology on employee support
• A case study of an AI implementation from building the business case to deployment
• How you can Transform your current IT Experience using Bold360 Helpdesk, to become an IT Leader in the industry