Impact of Chatbots and AI on the Customer Journey

Consumers are driving the future expectations and engagement trends for all of customer service, both B2C and B2B. Just as with previous trends - the consumerization of IT, the mass migration to cloud-based services, and the adoption of new digital channels - the future of customer service and engagement will be driven by consumer behavior and trends. 

Bold360 conducted a global survey of 850 business decision-makers from organizations of all sizes across six industries, and 4,500 consumers who have recently engaged with a brand for customer support.

Join us for this webinar where we will share results of the survey and examine:

• Current trends, challenges, and successes in consumer engagement and support
• Business implications of new consumer behaviors
• How companies are responding
• The impact and influence on B2B customer engagement and support today
• Risks and signals to watch going forward