Empathetic Listening: Touch Hearts, not Hands

"If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood." Dr. Stephen R. Covey, 7 Habits of Highly Effective People

Empathy is the key to understanding and building trust. And empathy requires listening.

But what do we listen for? How do we uncover the real needs & wants? What questions do we ask?

Is there a replicable process to build empathy with clients, understand them deeply, and build a heart-to-heart connection?

Recordings of the past webinars are available on YouTube

https://www.youtube.com/playlist?list=PLM06uCiI9yR4ZET7i9DBTjoF8SwxzIlR5