CXO Imperatives, beyond business continuity – Boosting productivity & predictability by enhancing experiences of a distributed workforce

IT Leaders and the CIOs office continues to play a critical role in keeping a distributed workforce productive and connected.

The global pandemic necessitated mobility for the workforce - the ability to work remotely and stay productively. Savvy IT leaders have been able to create an enabling environment-provisioning for hardware, providing last mile network connectivity and creating a secure environment for data exchange. IT teams were able to respond to the crisis swiftly and minimize business disruption. IT hence became an integral part of the Business Continuity Planning (BCP) war room.

This virtual conclave brings together forward-thinking leaders who are putting in place long-term sustainable IT interventions, to ensure productivity gains and predictability for the business.

Key Takeaways:

• Strengthening the foundational elements to enable productivity during the pandemic
• Scaling up IT operations and service desk support to aid in business growth& address dynamic requirements
• Enhancing service delivery to the business in the new paradigm
• Working seamlessly and collaborating for success
• Ensuring data security & privacy
• Stitching together tactical and strategic interventions
• Building an intelligent & automated service desk & measuring end-user experience to drive productivity across the board

Also, understand how you can build a framework which puts the user at the center, and accelerate day-to-day service desk operations, as you evolve your Digital workplace for a distributed workforce by ITC Infotech.