Senior Associate - Customer Success (Hyderabad)

Basic Functions/ Job Responsibility

The resource will work closely with the Govt. and academia in the regions to drive on ground activity like FSP/SSC Adoption, Project based learning, Experiential learning and Industry driven internships.

• Develop strategic alliances and own relationships with various stakeholders in the states allocated:
  • Government – State and/or Central 
  • Educational Institutes – Universities/Colleges/Polytechnics 
• Ensure achievement of targets in geographies assigned:
  • Academia, including OEM course and with credit equivalence.
  • ePBL – Experiential Project Based Learning
  • And other fee-based avenues.
• Create proposals, concept notes, decks, documentation templates etc. for external and internal stakeholders towards achieving program milestones.
• Develop robust monitoring and evaluation frameworks to track program effectiveness.
• Prepare and update periodic reports and communication for stakeholders, highlighting key findings and recommendations for improvement.
• Foster effective communication within the team and with external partners.
• Act as a key point of contact for client inquiries and feedback.

Knowledge, Skills, Qualifications, Experience

• Graduate from a premier institute/ Btech in computer science preferred
• Minimum 3 to 5 years of experience in managing complex projects, preferably multi locational projects.
• Proven track record of successful program implementation and achieving desired outcomes.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English is essential, additional regional language proficiency a plus.
• Prior experience of working in a SSC preffered