Deputy Manager/Senior Associate - Customer Success

Basic Functions/ Job Responsibility

The resource will work closely with the Govt. and academia in the regions to drive on ground activity like FSP Adoption, Project based learning, Experiential learning and Industry driven internships.

• Develop strategic alliances and own relationships with various stakeholders in the states allocated:
  • Government – State and/or Central 
  • Educational Institutes – Universities/Colleges/Polytechnics 
• Ensure achievement of targets in geographies assigned:
  • Academia, including OEM course and with credit equivalence.
  • ePBL – Experiential Project Based Learning
  • And other fee-based avenues.
• Create proposals, concept notes, decks, documentation templates etc. for external and internal stakeholders towards achieving program milestones.
• Develop robust monitoring and evaluation frameworks to track program effectiveness.
• Prepare and update periodic reports and communication for stakeholders, highlighting key findings and recommendations for improvement.
• Foster effective communication within the team and with external partners.
• Act as a key point of contact for client inquiries and feedback.

Knowledge, Skills, Qualifications, Experience

• PGDM/MBA from a premier institute.
• Minimum 5 years of experience in managing complex projects, preferably multi locational projects.
• Proven track record of successful program implementation and achieving desired outcomes.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English is essential, additional regional language proficiency a plus.