The global business environment is going through fundamental shifts in every aspect of its business - economic, technology, demographic and consumer preferences. These shifts have created a marked shift in the BPM industry which has been driven by the increasing use of emerging digital technologies to further increase operational efficiencies and deliver better business outcomes.

This year’s Summit goes to the next level in exploring the impact of technological innovations leading to a major transformation within the industry, moving ahead from efficiency to effectiveness. The focus will be on how robotics, chat bots & other cognitive technologies will not only change the way we work but also change the makeup of our future workforce; how data analytics will drive strategic value and will aid decision support; how design thinking can be applied to reimagine the processes aligned with meeting client needs; how leadership transformation will be imperative for next generation shared services to inspire change; and on the whole how digitized operations will help to accelerate business outcomes.

Join the customers, service providers, advisors and academicians, on October 12-13 at the NASSCOM BPM Strategy Summit being held at the Hotel Leela Palace in Bengaluru, India., as we examine these and other topics critical to your success.

This year’s agenda has been structured very differently. The Day 1 will be the deep dive day which will have deep learning use case based workshops and the Day 2 will be the insights day where we will have strategic sessions focussing on the future of industry. Hence, do block your calendars to be with us at the BPM Strategy Summit and experience the change!