IT Infrastructure Services in the Digital Era

• As the “digital enterprise” movement gains momentum, enterprise IT is moving towards acquiring and leveraging next-generation infrastructure technologies/services to mature their IT infrastructure management capabilities in line with the evolving enterprise expectations and buying imperatives.

• The future is headed towards establishing an application-centric IT infrastructure environment with a more centralized, integrated, and interoperable set of components

• Technology advancements are collapsing the IT stack, both within and across the stack layers. The lines amongst discrete technology layers of IT are now blurring – this has profound implications for the corresponding IT service operating model within enterprises.

As the scope of innovation across all IT infrastructure towers broadens, service providers need to become more receptive to the rapidly changing enterprise requisites and be more proactive in reevaluating their structure, skill-sets, service metrics, and sourcing models to remain competitive in the digital age.