BPO-StrategySummit

…because opportunities have to be seized & challenges have to be overcome….

What interesting times for BPO – ITES sector! Emerging technologies and the changing dynamics of economies – both are creating and disrupting business models, pricing agreements, vendor-customer relationships – all in one go.

Such times also call for close confabulation – the customers, service providers, analysts, patrons and opinion makers – all need to get into a huddle and analyze the changing dynamics. The wheat has to be separated from the chaff…opportunities have to be identified and pursued and challenges have to be overcome. Old customers have to be humoured and new ones convinced.

The Summit is a great platform to review the business environment and decide upon what should be the strategy for reinvention of the industry to take the Indian BPO story to the next level.

The agenda for the summit had been drawn out with great care, keeping in mind a 360 degree focus on the industry needs. In addition to the high powered keynotes and plenary sessions, we have Masterclasses on Alternative Models, Process as Science, Benchmarking, and special sessions designed around Leadership Pipeline, Security, Fraud Management, LPO, Global In-House Centres, Voice, Rural BPO and much more.

Speakers



Bob Cecil KPMG LLP	Chris Pattacini Alsbridge	John Willmott NelsonHall



Philip Fersht HfS Research	Sanjay Vatsa Citi Securities & Fund Services	Steve Towers Business Process & Performance Expert



Tony Mira MiraMed Global Services, Inc	Yogesh Gupta Dow Chemical Intl Pvt Ltd

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To know more & register, please visit http://www.nasscom.in/bposummit.
For any further information, please connect with Upasana Channana at upasana@nasscom.in or +91 11 47670100.