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AI Powered Tech Services: A Roadmap for Future Ready Firms

This joint BCG-nasscom study delves into assessing the readiness of tech services players in India to ride the AI wave using a comprehensive six-dimensional framework, across large and mid-sized ITS, BPM, ER&D and GCC segments.

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Key Findings

Global AI market and investments set to grow rapidly

  • 25-35% CAGR-led increase in AI market expected by 2027.
  • GenAI to comprise 33% of the AI market; software and services will be 85%+.
Indian AI market and investments rising robustly

  • India set to mirror global growth rates to touch $17-22 Bn AI market by 2027.
  • $4 Bn+ AI investments received in India in 2022-23.
Industry-first AI Acceleration Index helps become AI-ready

  • The index assesses six dimensions - AI for clients, vision and governance, operating model, people, technology and data.
  • Exemplars recognize the need to integrate AI-based solutions through the stack.
Indian tech services players should aim to scale their AI portfolio

  • Understand the difference between what clients will experiment with vs. pay for vs. find value in.
  • Build an account-specific GTM strategy.

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