Recognizes GCCs that have integrated innovation into their DNA, successfully identified business needs, and delivered solutions (including process, technology, and people considerations), leading to sustainable and quantifiable impact (revenue, market share, customer experience, cost optimization) for the global enterprise with a high degree of ownership and accountability.

Recognizes early stage GCCs (those set up in or after June 2019) that have established themselves as a great source of talent and innovation for their global enterprises by delivering significant business impact in their short tenures. The award focuses on accelerated value delivered for the global enterprise, the role of the GCC in impacting customer journeys, strong integration with the global enterprise, efforts the GCC has undertaken to improve brand presence and the employee value proposition, managing third-party relationships, etc.

Recognizes GCCs that have demonstrated ownership and accountability in driving strategic initiatives beyond business as usual and are playing a critical role in shaping and delivering value for the future, whether through stellar contributions in building capabilities for the future (such as CoEs) or driving key partnerships/collaborations to solve industry challenges and support the ecosystem and community/society.

Recognizes GCCs that have successfully demonstrated a distributed, yet well integrated and borderless services delivery model; celebrates practices developed to build highly engaged and inclusive teams, identify and support talent needs and create a learning environment for future skills, foster organizational culture, and deliver impact through high performance, while delivering seamless experience for all employees