We combat inefficiencies, opacity, and regulatory challenges in debt collection posed by human-led telecalling, hypergrowth in lending, and evolving RBI guidelines for all tiers of the market. Even through lending industry spends $8Bn annually, these issues hamper CX, erode market valuations and cause legal, financial and brand damage.
Product Name: PRAVID.IO
Co-Founders: Vishwanath Jha, CEO and Sameer Sinha, CTO
Website: https://saarthi.ai/
Revolutionizing omnichannel campaigns, our Communication AI PaaS employs a Multilingual AI Specialist to streamline drip-style campaigns across Call, WhatsApp, SMS, and email, eliminating the need for multiple telecallers. Offering seamless post-communication management, QA, and analytics, our platform incorporates a unique blend of behavioral, conversational, and generative AI. Achieving 2-way multilingual human-like communication with 99.6% disposition accuracy and < 4% Dialogue Error Rate, it adapts strategies for users' evolving willingness, ability to pay, and risk profile. Our unified role-based platform serves as a comprehensive solution for contact center, strategy, operations, and compliance needs of financial enterprises.