Business Process Management has transformed from activity to "get things done" to an organized effort to transform and reimagine the way end business cases are conducted, experiences managed, and at the highest quality output delivered. The transition is now to Design, Develop & Deliver. This has created a huge opportunity to help build resilient and robust businesses that can function smoothly in adverse conditions.
Excellence, empathy and innovation form the core of this industry today. Business and operating models have evolved from delivering on tasks to managing outcomes and impact with end-to-end ownership of the "HOW".
To celebrate industry's this transformational journey, NASSCOM brings you The Business Process Innovation Showcase - a one-stop destination, bringing together leadership insights and case studies on how various functions and organizations have disrupted themselves leveraging the expertise of this industry.
With an overarching theme "Intelligent Operations & Data-Driven Transformation", we will bring together our ecosystem of enterprises, service and platform partners, and other building blocks to talk about the future of business process management and its impact on simplifying businesses and experiences.
Meet industry stalwarts
Learn from leadership & enterprise experiences - plethora of cutting-edge technologies, innovation stories, newest products, & solutions
Be part of establishing the future narratives for the industry
Network with experts of key areas of interventions and their future
Diversity of voices
Best platform to partner and collaborate
Get Involved. Grow your Business.
Brand awareness & visibility
Connect with key decision makers
New lead generation opportunities
Opportunity to invite global leaders & showcase thought leadership
The country's most esteemed & distinguished minds will gather to facilitate the stellar impact created by organizations conducting Business Process Innovation initiatives from India.
Accenture came up with a solution called IDEA (Intelligent Data Extraction for Audit) that would abstract data from non-standard loan documents, analyse the data, and develop business rules to automatically match the data with the client service system in the backend. An intelligent solution that can extract and evaluate loan information from intricate scanned mortgage paperwork.
To assist passengers deal with problems more effectively, Amadeus has designed the Safe Travel UI plugin and Traveler ID app using cutting-edge technology like cloud computing and chatbots that are powered by artificial intelligence. They have also worked along with other airports and airlines to enable them acquire real-time updates on flights and passengers.
Concentrix conducted a thorough assessment that included an examination of their channels, a complaint analysis, contact drivers, and mystery shopping with other FMCG brands. This evaluation resulted in the identification of more than 60 reengineering suggestions, including technological fixes.
At Legato, an integrated programme called Sydney Health was developed utilising a variety of technologies. The previous platform, Anthem Anywhere, was replaced with this one. Members could contact assistance by call, text, chatbot, or scheduled callback. The case study covers the usage of AI, Blockchain, RPA, Micro Services, and APIGEE to deliver an all-encompassing consumer experience that is simple to use. The primary impact areas listed below are where the application's success may be seen.
They mainly focused on the method of Data Cleaning (ETL), and EDA (Exploratory Data Analysis), to find comparable patterns, in order to boost the total collection for the customer and decrease the cost of collection. To aid with GBM (Gradient Boosting Machine), use a train-and-test setup to create a model
Utilizing the current technology investments and support systems for seven steel mills, Infosys developed a target technology platform for the finance function. They established an Indian-based team to manage the transactional procedures to support the financial function in addition to developing the technological platform.
For the client's Home Equity Loans line of business, Wipro offered BPaaS services and built a multichannel, Al-based solution that improves user experiences, cuts down on processing times, and lowers costs per loan. The platform's cloud-based architecture enables financial institutions to concentrate on increasing loan closings and efficiency. In the second case study, Wipro worked to simplify and stabilise the current claim processing technology in order to handle a quadrupling of the volume intake while avoiding delay penalties, interest on delayed processing, or SLA breaches.
TCS assisted the client by utilising the capabilities of TCS CognixTM and a team effort of people, process, and technology supported by contextual and domain knowledge. In order to achieve its commercial goals, TCS was able to combine industry trends with cutting-edge technology. It addressed important topics including finance, marketing, supply chain, human resources, and customer experience. The company also made use of a sizable collection of "Value Builders"—prebuilt digital products—which aided in process mining, benchmarking, and visualisation.
Accenture mapped out the Insurance Document Compliance Validation cycle's whole lifespan and identified challenges at each stage. The answer assisted in data abstraction and in locating crucial sentences in the text. Using machine learning, the platform verifies information against the specifications listed in the loan agreement. The ITAC technology is now being used by 4 clients that analyse insuring assets valued more over $5 billion
To execute on its commercial plan, AB InBev concentrated on 8 major ESG themes, including ethical and transparent business practises, climate change, water stewardship, sustainable agriculture, circular packaging, and diversity and inclusion. Additionally, they intend to achieve net zero status by 2040 and have announced the opening of their first carbon-neutral breweries in China and Brazil, as well as their first carbon-neutral malthouse.
In an effort to build a more sustainable, just, and moral future, IBM unveiled IBM Impact, a new framework for the business' environmental, social, and governance (ESG) initiatives. Environmental Impact, Equitable Impact, and Ethical Impact are the three pillars that make up IBM Impact. Over the last century, these principles have guided IBM's work for its people, stakeholders, and the globe. They are ingrained in the company's DNA.
As a pioneer in healthcare, Providence India concentrates on the idea that a healthy earth is necessary for a better world. By 2030, they hope to be carbon zero as a commitment to the vision. The company also aspires to reduce its waste production by 50%. This can only be done by working together and embracing our common values of compassion, excellence, dignity, justice, and honesty. Through a well designed framework called "WE ACT," which represents a key reduction aim, the company is actively working towards transforming its operational values: Transportation, Agriculture & Food, Energy & Water, Waste, Chemicals, and Transportation
The transformation of their talent capacities from generalists to specialists in technical, analytical, and domain skills is their top priority. By making use of their domain, technical, analytic, and leadership talents, they hope to make sure that their staff members are prepared for the future as they transition to intelligent data-driven operations. Through objective and useful skill tests that assist identify their gaps and take the appropriate action to bridge them, Project Phoenix seeks to find and keep specialists in technology, analytics, and functional competencies.
Enterprise-level priorities for Genpact include enabling the generation of data insights at scale, fostering a culture of continuous learning supported by self-paced and remote study options, and instilling strong data re-skilling that involves teams of people who can design, experiment with, and build, and then quickly move on to the next challenge.
TCS focused on an interesting approach. Depending on the grades or experience that associates are employed as, there are many training programmes set up for each genre of associates. A merit-based project called ELEVATE wings aims to strengthen the connection between education and employment. Additionally, they provide a Leadership Development Program for leaders at all levels. It is specifically made to guarantee that company expectations for fundamental business demands like growth and transformation, strategic decisiveness, value messaging, design thinking, consultative mindset, etc. will be met.
Nextwealth chose locations where there is a steady influx of talent and make investments in thorough training; Check your domain knowledge, personality, attitude, and aptitude.
As a result of the organization's alignment with to fitting in cultural and policy shifts in the organization to accommodate talent from Tier 2/3 cities, it is intrinsically enabled. The goal is to give workers with a cutting-edge workplace, even in smaller settings.
Firstsource focused on Utilizing District Employment Exchange, National Skill Development Corporation, utilization of the National Career Service site (Ministry of Labor Employment), government and private sponsored job fairs, off-campus hiring, utilising social media, and paid and free job portals Additionally, proactive investments in capacity-building and the employment of mid-level management for improved supervision are prioritie leading to a shift in culture
Conneqt expanded its operations and hired more than 1/3 of the employees (15000+), thanks to its ongoing efforts to hire locals from Tier 2 and Tier 3 cities. While expanding its base to other locations, a company that significantly relies on local resources recognises the value of communication (Word of mouth) with the local government, adjacent colleges, and socio-political organisations.