October 12, 2017, Bangalore: Inaugurating its 19th BPM Strategy Summit in the city today, the National Association of Software and Services Companies (NASSCOM) articulated the current state of the industry, stating that India remains the largest BPM base in the world with a revenue of close to $30bn and an employee strength of 1.2 million in FY 2017. Overcoming the earlier phase of a slower growth, the Indian BPM industry has more than 35% of share in global sourcing and 38% in the employable graduate pool, and is witnessing a revenue growth of 1.7X. Revenues for India’s BPM sector is projected to increase from $30bn in FY17 to $50-55bn by 2025. NASSCOM also projected that digital streams will account for 60-70% of the BPM service providers’ revenue by 2025, overtaking traditional streams, with advanced technology solutions and intelligent automation driving much of this growth.
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